

June 18-19, 2009
Embassy Suites,
Monterey Bay, CA
Hotel Reservations:
1-800-Embassy,
831-393-1115
PLEASE REGISTER FOR THE HOTEL
EARLY
THERE ARE A LIMITED NUMBER OF ROOMS
This Special District Institute and Local Government seminar is an intensive program designed for Board members, General Managers, Department Directors, Business Managers, Administrators, Board Secretaries, and other key staff in Local Government and Special Districts. Sessions are conducted by experienced, practicing authorities. In today's changing environment, you must obtain pertinent information to guide you in making critical administrative decisions for your district.
Special Administration is the only program of its kind that provides leaders, managers, and administrators with the necessary information and training to deal with real issues and challenges. This seminar is one of three needed to qualify for the Special District Leadership and Management Certificate awarded by the Special District Institute. The Brochure for this event is being printed and will be available soon.
PROGRAM SCHEDULE
Thursday, June 18, 2009
8:00 - 8:30 a.m. Registration and Breakfast
8:30 -
8:45 a.m.
Introduction
8:45 - 9:45 Principles for Running a
Successful Agency
Glenn M. Reiter, Glenn M. Reiter & Associates
- Profile of a successful agency
- How do you compare with the best: a Self-Assessment Exercise
- Key signs to watch for to avoid trouble
- Steps to correct problems
10:00 - 11:15 Practical Tools for Building
Community Understanding and Support
How to gain public support when you really need itMartin Rauch, Rauch Communication Consultants, LLC
11:15 - 11:25
Short Break
11:25 - 12:30 Developing a Lean, Mean
Organization
- Assess your organizational effectiveness: operational and regulatory performance; weak and strong spots
- Match the right employees and the right number of employees with the skills required to provide service
- Management and organization techniques to increase efficiency
- Use appropriate technology to improve your service and lower your costs
- How to identify when outsourcing and insourcing is appropriate
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1:30 - 2:30 Developing a Strong Management
Team
Developing core values
- Maintaining collaborative and cooperative communication
- Building an effective team
- Role of the management team
2:30 - 2:45 Refreshment Break
2:45 - 4:00
Effectively Planning for the Unexpected
Paul Jones, Irvine Ranch Water District
- Ensuring reliability and fast rehabilitation after a disaster
- Mutual aid. Regional cooperation -- communication across agencies and services
- Deciding what to do and what not to do in order to implement your plan
5:30 - 7:00 Complimentary Networking Reception -
Atrium
PROGRAM SCHEDULE
Friday, June 19, 2009
8:00 - 8:30 a.m. Breakfast
8:30
- 9:30 a.m. Making Your Board Meetings Productive
-
Board and Staff Roles
Robert Rauch, Rauch Communication Consultants, LLC
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9:45 - 10:45 Developing and Organizing
Effective Agency Policies
Glenn Reiter, Glenn M. Reiter & Associates
- Do you know your Agency's policies?
- Policies drive agency actions and costs
- Sample policy manuals
- Guidance for effective staff and board policies
10:45 - 10:50 Short Break
10:50 - 11:45 Your Agency's Place in Local
Government:
A LAFCO PERSPECTIVE
SPECIAL GUEST SPEAKER: Lou Ann Texeira, Contra Costa County LAFCO
- LAFCO's job: what the law says
- Taking a regional view
- Advice to local agencies
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1:00 - 2:15
Hiring and Keeping Great Employees
Mark Meyerhoff, Liebert Cassidy Whitmore
- The success of your Agency depends on your employees
- Hiring the right candidate
- Retaining good employees
- Maintaining good morale with consistent personnel policies
2:15 - 2:30 Refreshment Break
2:30 - 3:15 Painlessly Handling Mandatory
Records Management
Donna Bartlett-May, Helix Water District
- Why records management is important, who is responsible?
- How long you should keep various records
3:15 - 4:00 Technology Solutions for
Your Agency's Records Management
, Sytech SolutionsBryan Golden
4:00 - 4:15
P.O. Box 2317, Vista, CA 92085 USA
800-457-0237 * 760-643-1760 * 760-643-1761 (fax)
www.sdbmi.com * spcdistint@aol.com
Updated 5/18/09