Special District Administration Seminar ― Running a Winning Public Agency

June 26-27, 2008

OMNI San Diego Hotel
Hotel Reservations: 1-800-THE-OMNI (843-6664)

Hotel Reservations:

http://www.omnihotels.com/FindAHotel/SanDiego/MeetingFacilities/SpecialDistrictLocalGovernmentInstituteAdministrationSeminar6.aspx

PLEASE REGISTER FOR THE HOTEL EARLY
THERE ARE A LIMITED NUMBER OF ROOMS

Register For Seminar Online

This Special District Institute and Local Government seminar is an intensive program designed for Board members, General Managers, Department Directors, Business Managers, Administrators, Board Secretaries, and other key staff in Local Government and Special Districts.  Sessions are conducted by experienced, practicing authorities.  In today's changing environment, you must obtain pertinent information to guide you in making critical administrative decisions for your district.

Special Administration is the only program of its kind that provides leaders, managers, and administrators with the necessary information and training to deal with real issues and challenges.  This seminar is one of three needed to qualify for the Special District Leadership and Management Certificate awarded by the Special District Institute. The Brochure for this event is being printed and will be available soon.

PROGRAM SCHEDULE

Thursday, June 26, 2008

bullet1.gif (1086 bytes)8:00 - 8:30 a.m. Registration and Continental Breakfast

bullet1.gif (1086 bytes)8:30 - 8:45 a.m. Introduction

bullet1.gif (1086 bytes)8:45 - 9:45 Principles for Running a Successful Agency

Glenn M. Reiter, Glenn M. Reiter & Associates

  • Profile of a successful agency
  • How do you compare with the best: a Self-Assessment Exercise
  • Key signs to watch for to avoid trouble
  • Steps to correct problems

bullet1.gif (1086 bytes)9:45 - 10:00 Refreshment Break

bullet1.gif (1086 bytes)10:00 - 11:15 Practical Tools for Building Community Understanding and Support

   Martin Rauch, Rauch Communication Consultants, LLC

  • How to gain public support when you really need it
  • Tricks of the trade for cost effective outreach
  • Proven guidelines for dealing with vocal opponents and the press
  • Whose job is it? The right roles for staff, governing board, and consultants

bullet1.gif (1086 bytes)11:15 - 11:25 Short Break

bullet1.gif (1086 bytes)11:25 - 12:30 Translate Your Strategic Plan into a Practical Work Plan

  Peter Holzmeister

  • Tips for effective staff and work plans
  • Turning your strategic plans into reality
  • Make practical and achievable action plans
    •

bullet1.gif (1086 bytes)12:30 - 1:30 Luncheon

bullet1.gif (1086 bytes)1:30 - 2:30 Developing a Strong Management Team

Keith London, Kennedy/Jenks Consultants

  • Developing core values
  • Maintaining collaborative and cooperative communication
  • Building an effective team
    •
  • Role of the management team

bullet1.gif (1086 bytes)2:30 - 2:45 Refreshment Break

bullet1.gif (1086 bytes)2:45 - 4:00 Hiring and Keeping Great Employees                                   

Mark Meyerhoff, Liebert Cassidy Whitmore

  • The success of your Agency depends on your employees
  • Hiring the right candidate
  • Retaining good employees
  • Maintaining good morale with consistent personnel policies
    •


    bullet1.gif (1086 bytes)5:00 - 6:30 Networking Reception - Sponsored by Liebert Cassidy Whitmore and Glenn M. Reiter & Assoc.

Location: Palm Terrace

 

PROGRAM SCHEDULE

Friday, June 27, 2008

 

bullet1.gif (1086 bytes)8:00 - 8:30 a.m. Continental Breakfast

bullet1.gif (1086 bytes)8:30 - 9:30 a.m. Making Your Board Meetings Productive - Board and Staff Roles

   Robert Rauch, Rauch Communication Consultants, LLC

  • Simple things count: agendas, packets, and minutes
  • Governing Board and staff roles at the meeting
  • Making the meeting a positive experience
  • Dealing with problem elected officials

bullet1.gif (1086 bytes)9:30 - 9:45 Refreshment Break

bullet1.gif (1086 bytes)9:45 - 10:45 Developing and Organizing Effective Agency Policies

Glenn Reiter, Glenn M. Reiter & Associates

  • Do you know your Agency's policies?
  • Policies drive agency actions and costs
  • Sample policy manuals
  • Guidance for effective staff and board policies

bullet1.gif (1086 bytes)10:45 - 10:50 Short Break

bullet1.gif (1086 bytes)10:50 - 11:50 Your Agency's Place in Local Government:
                                    A LAFCO PERSPECTIVE

SPECIAL GUEST SPEAKER: Bob Braitman, Santa Barbara County LAFCO

  • LAFCO's job: what the law says
  • Taking a regional view
  • Advice to local agencies
    •

bullet1.gif (1086 bytes)11:50 - 1:00 Luncheon and Presentation of Certificates

bullet1.gif (1086 bytes)1:00 - 2:00 Painlessly Handling Mandatory Records Management

Donna Bartlett-May, Helix Water District

  • Why records management is important, who is responsible?
  • How long you should keep various records

bullet1.gif (1086 bytes)2:00 - 2:15 Refreshment Break


bullet1.gif (1086 bytes)2:15 - 3:00 Effectively Planning for the Unexpected
                        Paul Jones, Irvine Ranch Water District
  • Ensuring reliability and fast rehabilitation after a disaster
  • Mutual aid. Regional cooperation -- communication across agencies and services
  • Deciding what to do and what not to do in order to implement your plan
     

bullet1.gif (1086 bytes)3:00 - 3:45 How to Provide Outstanding Customer Service

 Arlene Post, CDM

  • What makes customer service outstanding?
  • How to measure success and improve your service
  • How to find out what your customers want and need
  • Practical guidelines for providing effective customer service

bullet1.gif (1086 bytes)3:45 - 4:00 Wrap-up and raffle of prizes and one free seminar

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P.O. Box 2317, Vista, CA 92085 USA
800-457-0237 * 760-643-1760 * 760-643-1761 (fax)
  www.sdbmi.com * spcdistint@aol.com

Updated 11/28/2007