June 18-19, 2009

Embassy Suites, Monterey Bay, CA
Hotel Reservations: 1-800-Embassy, 831-393-1115

PLEASE REGISTER FOR THE HOTEL EARLY
THERE ARE A LIMITED NUMBER OF ROOMS

Online Registration

This Special District Institute and Local Government seminar is an intensive program designed for Board members, General Managers, Department Directors, Business Managers, Administrators, Board Secretaries, and other key staff in Local Government and Special Districts.  Sessions are conducted by experienced, practicing authorities.  In today's changing environment, you must obtain pertinent information to guide you in making critical administrative decisions for your district.

Special Administration is the only program of its kind that provides leaders, managers, and administrators with the necessary information and training to deal with real issues and challenges.  This seminar is one of three needed to qualify for the Special District Leadership and Management Certificate awarded by the Special District Institute. The Brochure for this event is being printed and will be available soon.

PROGRAM SCHEDULE

Thursday, June 18, 2009

8:00 - 8:30 a.m. Registration and Breakfast

8:30 - 8:45 a.m. Introduction

8:45 - 9:45 Principles for Running a Successful Agency

Glenn M. Reiter, Glenn M. Reiter & Associates

• Profile of a successful agency
• How do you compare with the best: a Self-Assessment Exercise
• Key signs to watch for to avoid trouble
• Steps to correct problems

9:45 - 10:00 Refreshment Break

10:00 - 11:15 Practical Tools for Building Community Understanding and Support

   Martin Rauch, Rauch Communication Consultants, LLC

• How to gain public support when you really need it
• Tricks of the trade for cost effective outreach
• Proven guidelines for dealing with vocal opponents and the press
• Whose job is it? The right roles for staff, governing board, and consultants

11:15 - 11:25 Short Break

11:25 - 12:30 Developing a Lean, Mean Organization

• Assess your organizational effectiveness: operational and regulatory performance; weak and strong spots
• Match the right employees and the right number of employees with the skills required to provide service
• Management and organization techniques to increase efficiency
• Use appropriate technology to improve your service and lower your costs
• How to identify when outsourcing and insourcing is appropriate

1:30 - 2:30 Developing a Strong Management Team

• Developing core values
• Maintaining collaborative and cooperative communication
• Building an effective team
• Role of the management team

2:45 - 4:00 Effectively Planning for the Unexpected

                        Paul Jones, Irvine Ranch Water District

PROGRAM SCHEDULE

Friday, June 19, 2009

8:00 - 8:30 a.m. Breakfast

8:30 - 9:30 a.m. Making Your Board Meetings Productive - Board and Staff Roles

   Robert Rauch, Rauch Communication Consultants, LLC

• Simple things count: agendas, packets, and minutes
• Governing Board and staff roles at the meeting
• Making the meeting a positive experience
• Dealing with problem elected officials

9:30 - 9:45 Refreshment Break

9:45 - 10:45 Developing and Organizing Effective Agency Policies

10:45 - 10:50 Short Break

10:50 - 11:45 Your Agency's Place in Local Government:
                                    A LAFCO PERSPECTIVE

1:00 - 2:15 Hiring and Keeping Great Employees                                   

Donna Bartlett-May, Helix Water District

• Why records management is important, who is responsible?
• How long you should keep various records

3:15 - 4:00 Technology Solutions for Your Agency's Records Management

4:00 - 4:15  Wrap-up and raffle of prizes and one free seminar

P.O. Box 2317, Vista, CA 92085 USA
800-457-0237 * 760-643-1760 * 760-643-1761 (fax)
  www.sdbmi.com * spcdistint@aol.com

Updated 5/18/09